Performance & Problem Solving (Done-for-You)
When performance dips, I help you uncover why — and what to do next.
If workflows feel clunky, deadlines keep slipping or the same mistakes keep reappearing, something deeper is going on.
This done-for-you performance investigation gives you a clear, independent look at what’s happening — without assumptions, internal politics or guesswork.
Let’s Talk. Book your FREE Discovery Call
No pressure, no prep needed — just clarity.
Does any of this sound familiar?
Tasks taking longer than expected
Issues keep resurfacing even after you’ve “fixed” them
You can sense something’s wrong but can’t pinpoint it
People have different versions of the same problem
These are classic signs of a hidden performance problem — and a root-cause investigation is the fastest way to resolve it.
If any of this rings true, you’re in the right place.
Let’s talk it through
No pressure, no commitment — just clarity.
Sometimes you just need to sense-check your thinking with someone who’s been there.
I’ll help you identify your next step, whether that’s Jessanol, in-house, or another provider.
Book a FREE, no obligation discovery chat with us, and let us help you determine your next steps.
A fresh pair of eyes sees things internal teams cannot. You get neutrality, honesty and clarity — without the “we’ve always done it this way” thinking.
Why an external investigation works
What this approach brings
No assumptions or history shaping the answers
Freedom to ask the simple questions that reveal the real gaps
People speak more openly to an outsider
A neutral, evidence-based view senior leaders trust
Decisions made with confidence, not guesswork
What this service actually is
This isn’t a fixed package.
It’s a tailored, done-for-you investigation shaped around your business.
After a discovery call, rather than a fixed method, I use a blend of three types of activities — enough structure to be rigorous, but enough flexibility to match your business.
Not all three are needed.
Some projects are quick.
Others are more detailed.
We choose the mix that gets to the truth fastest.
What you’ll get
No matter what blend of activities is used, you’ll always receive:
I shape the process around your business — choosing the right blend of interviews, audits, observations or feedback tools to uncover what’s really driving the issue.
A tailored investigation
You’ll receive a straightforward diagnosis of what's happening, why it’s happening, and what’s getting in the way — without jargon, guesswork or assumptions.
Clear, evidence-based findings
Practical recommendations you can act on immediately
You’ll get prioritised actions showing:
What needs to change
The quickest wins
Longer-term improvements
Where training is part of the solution — and where it isn’t
A short, usable report for stakeholders
Perfect for sharing with decision-makers. Clear, concise and designed for buy-in — helping you move forward confidently.
What it gives you
✓ Confidence in the decisions you make
✓ Evidence you can share with senior leaders
✓ A clear separation of training needs vs system/process issues
✓ A way out of “we’re stuck but don’t know why”
✓ A trusted partner to handle the sensitive bits
What it’s like to work with me
Practical. Straightforward. Human.
I’ll ask the questions others won’t, spot the blind spots, and help you cut through the noise so you can focus on what matters.
This is 20+ years of SME and global experience — without the consultancy fluff.
What People Are Saying
"Learning and training is an important and continuous process for us, which is why we worked with Jane Feilden from Jessanol to improve our internal training programme to support our staff and clients. She designed and delivered just what we needed. Great job. Looking forward to further work together."
— Ops Manager, Software House
"Jane has consistently gone above and beyond, providing clear guidance every step of the way. Her expertise has truly brought this project to life."
— Regional Co-ordinator, Trading Standards
"Huge thanks for your contributions. We were deeply impressed by your presentations and professional approach. Your contribution truly made a positive impact. Looking forward to future collaborations."
— CIPD, Coventry and Warwickshire
How it works
Step 1: Discovery call
We clarify what’s happening and what you need.
Step 2: Investigation
Online, face-to-face or a mix — whatever suits your business.
Step 3: Clear findings
A practical, real-world diagnosis and next steps.
Optional Support
Depending on the findings, we can move into design, build or delivery support.
Let’s Talk. Book your FREE Discovery Call
No pressure, no prep needed — just clarity.
Ready to stop guessing and get clarity that sticks?
If something isn’t working — and you’re tired of not knowing why — let’s get you answers you can trust.
Fast, friendly and focused. No jargon. No judgement.
Book a FREE, no obligation discovery chat with us, and let us help you determine your next steps.